Our policy lasts 30 days. If 30 days have passed since you received your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Defective item(s) received
If your order is delivered defective in whole or in part, you may be eligible for a replacement or refund of the affected item(s). To do so, send us a message at the following email address: support@odins-hall.com, including proof of payment (a screenshot of the confirmation email received when placing your order, for example) and a photo of the affected items. Please also specify in the message whether you want a replacement of the defective items or a refund for them.
Order cancellation (if applicable)
Most orders are processed within 24 hours. If you wish to cancel your order for any reason, please email us at support@odins-hall.com
The vast majority of items in stock are processed and/or shipped within 24 hours, so it is imperative that you contact us during this period so we can attempt to cancel your order before it is processed and/or shipped.
No cancellation requests can be accepted if your order has already been processed.
Replacement and store credit (if applicable)
1. Exchange your item for a different size/color.
Exchanges are only available for size and/or color of the same style. Exchanging for a different product is strictly not allowed. We recommend returning your original item for a refund and then placing a new order for the product you want.
2. Refund details and store credits
By default, we refund to the original payment method. You can also request store credit if you prefer.
Orders that are exchanged or items returned/exchanged due to manufacturer defects will not incur restocking fees. Fees will be applied to the original order and the balance refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or store credits cannot be reissued and are non-refundable.
Refunds (if applicable)
Once we receive and inspect the returned item, we will send you an email to notify you that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at support@odins-hall.com
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If this is the case and you want to exchange it for the same item, please email us at support@odins-hall.com and send your item with the invoice to: Odin's Hall (WEB RETURN) 204 rue de Nery, 60320, Bethisy-Saint-Pierre, France.
Shipping
To return a product, you must mail it to: Odin's Hall (WEB RETURN) 204 rue de Nery, 60320, Bethisy-Saint-Pierre, France.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.