Our policy lasts 30 days. If 30 days have passed since you received your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item that is not in its original condition, is damaged, or has missing parts for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Defective item(s) received
If your order is delivered to you entirely or partially defective, you may be eligible for a replacement or a refund of the affected item(s). To do so, send us a message at the following email address: support@odins-hall.com, including proof of payment (for example, a screenshot of the confirmation email received when placing your order) and a photo of the affected items. Please also specify in your message whether you would like the defective items to be replaced or prefer a refund for them.
Order cancellation (if applicable)
Most orders are processed within 24 hours. If you wish to cancel your order for any reason, email us at support@odins-hall.com
The vast majority of in-stock items are processed and/or shipped within 24 hours. It is essential that you contact us during this period so that we can attempt to cancel your order before it is processed and/or shipped.
No request to cancel your order can be considered if it has already been processed.
Replacement and store credit (if applicable)
1. Exchange your item for a different size/color.
Exchanges are only available for the size and/or color of the same style. Exchanging for a different product is strictly not permitted. We recommend returning your original item for a refund and then placing a new order for the product you want.
2. Refund details and store credit
By default, we issue refunds to the original payment method. You may also request store credit if you prefer.
Orders that are exchanged, or items returned/exchanged due to a manufacturer's defect, will not incur restocking fees. Fees will be applied to the original order and the balance will be refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or store credit cannot be reissued and are non-refundable.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision regarding the approval or rejection of your refund request.
If your request is approved, your refund will then be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often processing time before a refund is posted.
If, after completing all these steps, you still have not received your refund, please contact us at support@odins-hall.com
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If you wish to exchange it for the same item in this case, email us at support@odins-hall.com
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time required for your exchanged product to reach you may vary.
If you are shipping an item worth more than €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.