Our policy lasts 30 days. If 30 days have passed since you received your purchase, we unfortunately cannot offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund will be given: (if applicable)
* Any item that is not in its original condition, is damaged, or has some parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Item(s) received defective
If your order is delivered to you defective in whole or in part, you can benefit from a return or a refund of the item(s) concerned. To do this, send us a message to the following e-mail address: eternalys.hk@gmail.com, including proof of payment (a screenshot of the confirmation e-mail received when you placed your order, for example) and a photo of the items concerned. Please also specify in the message if you wish to return the defective items or rather a refund of the latter.
Order cancellation (if applicable)
Most orders are processed within 24 hours. If you wish to cancel your order for any reason, please email us at eternalys.hk@gmail.com
A large majority of in-stock items are processed and/or shipped within 24 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and/or shipped
No request to cancel your order can be considered if it has already been processed.
Replacement and voucher (if applicable)
1. Exchange your item for a different size/color.
Exchanges are only available for the same size and/or color of the same style. Exchanging for a different product is strictly not allowed. We recommend that you return your original item for a refund and then place a new order for the product you want.
2. Refund details and vouchers
By default, the refund method is credit note.
If you wish to receive a refund on the payment method used for your purchase, you must notify us by email at eternalys.hk@gmail.com. Orders that are exchanged or items returned/exchanged due to manufacturer defect will not incur a restocking fee. The fee will be applied to the original order and the balance will be refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or vouchers cannot be reissued and are not refundable.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision on whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card company as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you have not received your refund, please contact us at eternalys.hk@gmail.com
Exchanges (if applicable)
We will only replace an item if it is faulty or damaged. If in this case you would like to exchange it for the same item, please email us at eternalys.hk@gmail.com and send us your item with the invoice to: Odin's Hall (WEB RETURN) 204 rue de Nery, 60320, Bethisy-Saint-Pierre, France.
Shipping
To return a product, you must send it by mail to: Odin's Hall (WEB RETURN) 204 rue de Nery, 60320, Bethisy-Saint-Pierre,France.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than 75€, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.