If you wish to return your product for a refund, you must contact our support (support@odins-hall.com) to be informed of the return procedures.

Please note, however, that all return shipping costs are the responsibility of the customer.

If you wish to exchange your product for a different size, you must contact our support (support@odins-hall.com) to be informed of the return procedures.

However, all return shipping costs are the responsibility of the customer.

If you wish to exchange your product, you must contact our support (support@odins-hall.com) to be informed of the return procedures.

However, all return shipping costs are the responsibility of the customer.

The complete processing of your return may take up to 14 days.

Your refund will be made to the payment method you used when purchasing the returned items. It may take up to 14 days between the receipt of your package by the logistics provider and the processing of the return in our warehouse. Even if the tracking link indicates that your return has already been received in our warehouses, we may need this time to process your return.

We will send you a refund confirmation email.

The refund will then be visible on your bank statement within 5 business days or on your PayPal account within 48 hours.

To cancel your order, you must contact our customer service quickly. We try to ship our orders as soon as possible, which is why the time to cancel your order is very limited. In the worst case, you can return your order to us to request a refund.

All our products come with a 6-month warranty. We take care of any issues with your products if they do not match their description or are defective. Depending on your choice, you will either receive a replacement shipment or a refund.

For the vast majority of our products, there are no customs fees. However, with products like axes or shields, some fees may occur. Nevertheless, if you send proof of these fees to our customer service, we will refund you immediately.

Ordering the wrong item is a common problem. If you need to change your order, you must contact our customer service quickly so they can modify your order in time. In the worst case, you can return your products to us for exchanges.

Once your order is confirmed on our site, we commit to shipping it within 1 to 2 business days. If the delivery address is in Europe, you can expect to receive your order within 4 to 8 days. You can trust our preparation team who does everything possible to protect your package and ship it under the best conditions.

Exceptions: Our axes and shields may require an additional delay (7 to 15 days). This is due to stricter customs control and the fact that some items are made to order to ensure their quality. We always strive to minimize these delays to provide you with your products as quickly as possible.

You can track your order by clicking right here. Please have the email address used when placing your order as well as your order number ready.

It could be an issue on the tracking service side itself. Contact the technical support (support@odins-hall.com) of the service for further information.

If the delivery times are clearly exceeded and you have not yet received your order, we recommend that you contact us to obtain more precise information about the status of your package. We will be able to provide you with information about any delays and the steps to follow.

We do everything possible to make shipping as affordable as possible for you. For any order under €50, the shipping fee is €3.90. However, we are pleased to offer free shipping for all orders over €50. Take advantage of this opportunity to discover our wide range of Viking jewelry.

If you have forgotten your password, simply go to the login page and click on "Forgot password?". You will need to enter your email address and click "Send" to receive an email containing a link. (Note: this email may take some time to arrive and may appear in your spam/junk folder). Click on the link in the reset email when you receive it, and you will be prompted to enter a new password. You can then use this new password to log into your account.

Each customer can only have one customer account on Odin’s Hall.

• Go to the registration page
• Enter your email address, first name, last name, and password in the specified fields and
  confirm by clicking the "Create an account" button

You will receive an email confirming the registration of your account.

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Enter your email directly in the designated field and then click OK. You will then receive updates from us regularly: news and launches, articles and events, as well as personalized offers.