Privacy Policy

WHO ARE WE?

We are Ecom Stepwan LLC, and owner of the Odin's Hall store; we process your personal data as joint controllers of the processing. In other words, we jointly manage the processing and protection of your personal data.

WHY DO WE USE YOUR PERSONAL DATA?

We will use, among other things, your data (obtained online) to manage your registration as a user, manage the purchase of products or services, respond to your questions, and send personalized communications, if you wish.

WHAT IS THE BASIS FOR PROCESSING YOUR PERSONAL DATA?

We are competent to process your data for various reasons. The most important is that it is necessary for the execution of the contract you entered into with us when you registered and made a purchase or took advantage of one of our services or features, although there are other reasons why we may do so, such as the interest in responding to your questions or the consent given to send you our newsletters, among others.

WITH WHOM DO WE SHARE YOUR DATA?

We do not share your data with third parties. These remain our agreement with you based on the principle of presumed neutral consent as the basis of your engagement.

YOUR RIGHTS.

You have the right to access, rectify, and delete your personal data. In some cases, you also have other rights, such as the right to object to the processing of your data or the right to portability, which will be described in more detail below. We invite you to read our Privacy and Cookie Policy in its entirety to fully understand how we will use your personal data and what rights you have regarding them.

BEFORE STARTING....

In this privacy and cookie policy, you will find all relevant information applied to our use of personal data of our customers and users, regardless of the channel or (online) means of Ecom Stepwan LLC in Europe that you use to interact with us.

We are transparent about what we do with your data, to allow you to understand the implications of the processing implemented or the rights you have over your data:

All information is made available to you at any time in this Privacy and Cookie Policy, which you can consult at your convenience, and information about each processing of your personal data will also be provided to you as you interact with us.

Regarding some of the terms we will use in this privacy and cookie policy:

When we talk about our Platform, it generally refers to any digital or physical channel or means you have used to interact with us, the main ones being:

Our website, https://odins-hall.com/

Our Facebook page, https://www.facebook.com/Vikings-Odins-Hall-Nordic-Jewellery-119167573166029

Our Instagram page, https://www.instagram.com/odins_hall/

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?

The persons responsible for processing your personal data are:

Ecom Stepwan LLC is the company currently selling products under the Odin's Hall brand:

Mailing address: 704 WALLACE STREET, CLOVIS, NEW MEXICO 88101

In other words, Odin's Hall and Ecom Stepwan LLC (hereinafter jointly referred to as "we" or "the joint processors") are both joint processors. In this way, we have jointly established guidelines and ensure to support the processing and protection of your personal data.

2. WHY DO WE USE YOUR PERSONAL DATA?

We will process some of your data depending on the products, services, or features you wish to have at any time. Generally, these are the following data:

• Your identification data (for example, your first name, last name, the language and country from which you interact with us, your contact data, etc.);
• Economic and payment information (for example, your payment or credit card data, information about your purchases, orders, returns, etc.);
• Connection, geolocation, and browsing data (if you interact with us from your mobile phone, for example);
• Commercial information (for example, if you subscribe to our newsletter),
• Data about your tastes and preferences.

When we ask you to enter your personal data to allow you to access one of the features or services of the Platform, remember that some fields will be marked as mandatory because these are data we need to provide the service in question or to allow you to access that feature. Thus, if you decide not to provide us with this data, it is possible that your registration as a user cannot be completed or that you cannot enjoy these services or features. Depending on how you interact with our Platform, your personal data will be processed for the following purposes:

To manage your registration as a user of the Platform: If you decide to register as a user of our Platform, we will need to process your data to identify you as a Platform user and allow you to access the different types of features, products, and services available to you as a registered user. You can delete your registered user account by contacting us via customer service.

2. For the implementation, application, and execution of the purchase or service contract concluded with us on the Platform: This purpose includes processing your data, notably for:

• Contact you regarding updates or communications of information related to features, products, or services concluded, including sending quality surveys on the products or services provided.
• Manage the payment for the products you purchase, regardless of the payment method used.
• Activate the necessary mechanisms to prevent possible fraud against you and us during the purchase process. If we consider that the transaction may constitute an attempted fraud, this process may result in blocking the transaction.
• Manage any returns after purchase and handle requests for information on the availability of items, depending on the availability of these options at any time.
• For billing purposes and to provide you with invoices for purchases made on the Platform.
• Ensure the use of other available features or services, such as purchasing, managing, and using the Gift Card.

3. Respond to requests or inquiries made through customer service channels: We only process the personal data strictly necessary to manage or resolve your request or inquiry.

4. For marketing purposes This purpose includes processing your data, subject to your consent, notably to:

• If you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending targeted information about our products or services through different means (such as email or SMS).
• We therefore draw your attention to the fact that this data processing involves analyzing your user or client profile to determine your preferences and which products or services are more appropriate to your style to send you information. For example, based on your purchase and browsing history (that is, depending on the items you clicked on), we will offer you products that we believe may interest you and, if you are a registered user, we will provide you with the "cart recovery" feature. Please read our cookie policy for more information.
• Remember that you can unsubscribe from the Newsletter at any time and free of charge via the "Newsletter" section of the Platform, as well as through the information provided in each communication.
• Implementation of promotional actions (for example, to organize contests or to send your list of stored items to the email address you provided us). By participating in a promotional action, you authorize us to process the data provided according to each promotional action and to communicate it through different means such as social networks or the Platform itself. The legal basis for each promotional action you participate in will be available to you, with more detailed information on the processing of your data.
• Distribute on the Platform, or through our channels, social networks, photos or images that you have shared publicly, if you give us your consent to do so.

5. Analysis of ergonomics and quality to improve our services: When you access our Platform, you are informed that we will process your browsing data for analysis and statistics purposes, that is, to understand how users interact with our Platform, in order to make improvements. Please read our cookie policy for more information.

Similarly, we sometimes carry out quality actions and surveys to determine the degree of satisfaction of our customers and users and to identify areas where we can improve our performance.

3. WHAT IS THE BASIS FOR THE PROCESSING OF YOUR PERSONAL DATA?

1. The legal basis on which we process your personal data depends on the purpose for which they are processed, as explained in the following table:

Manage your registration as a user of the Platform: The processing of your data is necessary to fulfill the terms of use of the Platform. In other words, the processing of your personal data is necessary to register you as a user of the Platform, otherwise.

2. Implementation, application, and execution of the purchase or service contract: The processing of your personal data is necessary for the execution of the purchase or service contract by which we are bound. The activation of certain data processing associated with the purchase process can only take place if you request it or expressly authorize us to do so, as in the case of storing payment data (card) for future purchases. In these cases, the legal basis on which we process your personal data is your own consent.

We consider that we have a legitimate interest in carrying out the necessary checks to detect and prevent possible fraud when you make a purchase. We believe that processing this data is in the interest of all parties involved during the payment of a purchase and, in particular, for you, as it allows us to take preventive measures to protect you against third-party fraud attempts.

3. Customer Service: We consider that we have a legitimate interest in responding to the requests or inquiries you send us through the various existing contact methods. We believe that processing this data is also in your interest as it allows us to properly manage your requests and answer the questions posed. When you contact us, especially for managing incidents concerning your order or the product/service purchased on the Platform, the processing is necessary for the execution of the purchase contract. When your question concerns the exercise of rights about which we inform you below, or claims regarding our products or services, the processing of your data is based on compliance with the legal obligations that bind us.

4. Marketing: The legitimate basis for processing your data for marketing purposes is the consent you give us, for example by agreeing to receive personalized information by various means, or when you accept the legal conditions to participate in a promotional action or to publish your photos on the Platform or our social media channels. In order to show you personalized information, we consider that we have a legitimate interest in profiling with the information we have about you (the sites you visit, your preferences, or your purchase history) and the personal data you have provided us such as age range or language, because we consider that processing this data is also in your interest as it allows you to improve your user experience and have access to information according to your preferences.

5. Usability and quality analysis: We consider that we have a legitimate interest in analyzing the ergonomics of the Platform and the degree of user satisfaction since we believe that processing this data is also in your interest as it aims to improve the user experience and offer a better quality service.

4. HOW LONG WILL YOUR DATA BE RETAINED?

The retention period of your data depends on the purposes for which it is processed, as explained below:

• Manage your registration as a user of the platform: Your data will be processed as long as you remain a registered user (that is, until you decide to delete your user account).
• The implementation, application, and execution of the purchase or service contract: we will process your data for the time necessary to manage the purchase of the products or services you have bought, including any returns, complaints, or claims associated with the purchase of the particular product or service. In some cases, we will only process the data until your decision, such as in the case of payment data (card) that you have asked us to keep for possible future purchases.
• Customer service: We will process your data for the time necessary to respond to your request or inquiry.
• Marketing: We will process your personal data until you unsubscribe or cancel your newsletter subscription. If you participate in promotional actions, we will keep your personal data for 6 months from the end of the action.
• Ergonomics and quality analysis: We will occasionally process your data during the duration of a particular action or survey or until your browsing data expires.
• Regardless of the processing of your personal data for the strictly necessary time to fulfill the corresponding purpose, as indicated above, they will then be retained, properly backed up, and protected with restricted access during which liability could be engaged due to the processing, in accordance with the regulations in force at each moment. The deletion of personal data will be carried out once any actions in each case have been prescribed.

5. WILL YOUR DATA BE SHARED WITH THIRD PARTIES?

In order to achieve the objectives defined in this privacy and cookie policy, access to your personal data must be granted to the entities of Ecom Stepwan LLC and to third parties we use to provide you with certain services, namely:

• Financial institutions,
• Fraud detection and prevention entities,
• Technology service providers,
• Suppliers and collaborators of logistics, transport, and delivery services,
• Service providers related to customer service,
• Suppliers and collaborators of services related to marketing and advertising. For service efficiency reasons, some of these providers are located outside the European Economic Area where the level of personal data protection is not comparable to that of the European Union, as is the case in the United States. In these cases, we want to inform you that the transfer of your data will be carried out with appropriate safeguards and always maintaining the security of your data.

6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and to ensuring the exercise of your rights.

As joint controllers, we have agreed that these rights can be exercised free of charge by sending us an email to a single email address support@odins-hall.com, simply indicating the reason for your request and the right you wish to exercise. If we deem it necessary to identify you, we may ask you for a copy of an identity document.

Whatever the purpose or legal basis on which we process your data, you have the right, in particular, to:

• Ask us for access to the data we hold about you. We remind you that if you are a registered user of the Platform, this information can also be viewed in the section corresponding to your personal data.
• Ask us to rectify the data we already hold. We remind you that if you are a registered user of the Platform, you can also access the corresponding section of your personal data in your account to modify or update your personal data. However, we remind you that by actively providing us with your personal data in any way, you guarantee that it is true and accurate and that you undertake to notify us of any change or modification to it.

Any damage or loss caused to the Platform or the Platform manager or any other third party as a result of incorrect, inaccurate, or incomplete communication of information in the registration forms is the sole responsibility of the user.

Remember that, as a general rule, you should only provide your own personal data and not that of third parties, except in cases authorized by this privacy and cookies policy.

• Ask us to delete your data insofar as it is no longer necessary for the purposes for which we may have needed to process it, as already indicated above, or for which we are not competent to do so.
• Ask us to limit the processing of your data, which means that, in some cases, you can ask us to temporarily suspend the processing of the data or to keep it longer than necessary if you need it.
• Give instructions regarding the retention, deletion, or disclosure of your personal data after your death. If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time. Some ways to withdraw your consent are explained in paragraph 2, where we explain the purposes of processing your data. As explained in paragraph 3, when the processing of your data is based on your consent or on the performance of the contract, you will also have the right to request the portability of your personal data. This means you will have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, so that you can transmit it directly to another entity, as far as technically possible. Furthermore, if the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.

7. WHAT HAPPENS IF YOU PROVIDE US WITH THIRD-PARTY DATA?

We offer certain features or services that require the processing of personal data of a third party that you have provided to us, such as activating and sending a Gift Card or managing a Gift Ticket request. In the case where personal data related to third parties is provided, you assure us that they have been informed of the purposes and the manner in which we must process their personal data.

8. CHANGES TO THE PRIVACY AND COOKIE POLICY

The information contained in this privacy and cookie policy may be changed if we deem it necessary. If needed, you will be notified through various channels via the Platform (for example, a banner, a pop-up window, or a push notification), or even to your email address if the change in question is particularly important for your privacy, so that you can review the changes, evaluate them, and, if necessary, object or withdraw from a service or feature. In any case, we suggest you consult this privacy and cookie policy from time to time to be aware of minor changes or the introduction of an interactive improvement, taking advantage of the fact that it will always be a permanent reference point for information about our site and our application.

9. COOKIE INFORMATION

We use cookies and similar devices, subject to your consent, to facilitate your navigation on the Platform, to learn how you interact with us, and, in some cases, to offer you advertisements tailored to your browsing habits. Please read our Cookie Policy to learn more about the cookies and similar devices we use, their purpose, and other relevant information.

By using our site, you (the visitor) agree that a third party uses your IP address solely to determine your geographic location for currency conversion. You also agree to store this currency as a cookie in your browser. This cookie is temporary and lasts only for the duration of your session. It is automatically deleted when you log out of the site. We do this to adapt our site's pricing to your country of residence.

By using our website, you (the visitor) agree to allow third parties to process your IP address in order to determine your location for currency conversion purposes. You also agree that this currency will be stored in a session cookie in your browser (a temporary cookie that is automatically deleted when you close your browser). We do this so that the selected currency remains selected and consistent while browsing our website, so that prices can be converted into your local currency (the visitor).

INFORMATION ABOUT COOKIES

What is a cookie?

A cookie is a small text file that a website stores on your PC, phone, or any other device to collect data about your browsing on this site. Cookies are necessary to make browsing easier and more enjoyable. They do not cause any harm to your computer.

Although this policy uses the general term "Cookies" as the main method of storing information used on this site, the browser's "local storage" space is also used for the same purposes as Cookies. All information contained in this section also applies to this "local storage" space.

For what purpose are cookies used on this website?

Cookies are an essential part of the functioning of our website. The main purpose of our cookies is to optimize your browsing experience. For example, they allow you to keep your preferences (language, country, etc.) during browsing and on subsequent visits. The data collected through Cookies allows us to improve our site by making estimates of figures and usage patterns, adapting the site to each user's interests, speeding up searches, etc. Occasionally, with your prior consent, we may use cookies, beacons, or other similar devices to obtain information that allows us to show you targeted advertisements based on your browsing habits, either from our website, from third-party websites, or by any other means.

For what purposes are cookies NOT used on this website?

We do not store sensitive personal information, such as your address, password, credit or debit card information, etc., in the Cookies we use.

Who uses the data stored in the cookies?

The information stored in the Cookies of our website is used exclusively by our services, except for cookies called "third-party cookies," which are used and managed by external entities to provide us with the services we have requested to improve our services and the user's browsing experience. The "third-party cookies" primarily aim to provide us with access statistics and ensure the payment operations performed.

How can I avoid the use of cookies on this website?

If you do not wish to use cookies on this site within the above limits, you must first disable the use of cookies in your browser, then delete the cookies stored on your browser associated with this website. You can perform this operation at any time.

How to disable and prevent the use of cookies?

You can restrict, block, or delete cookies from this website at any time by changing your browser settings as indicated below. Since settings vary from one browser to another, cookies are generally configured in the "Preferences" or "Tools" menus. For more information on how to configure cookies in your browser, please refer to its "Help" menu.

Your privacy

We place great importance on your privacy and the information you agree to share as part of our SMS marketing service. We use this information to send you text notifications (for your order, including cart abandonment reminders), SMS marketing offers, and transactional texts, including requests for feedback from us. Our website uses cookies to keep track of the items you put in your cart, including when you have abandoned your order. This information is used to determine when to send cart reminder messages via SMS.