Privacy and Cookie Policy

Updated on Mar 10, 2020


We are ECOM STEPWAN LLC, and owner of the Odin's Hall store; we process your personal data as co-processors. In other words, we jointly manage the processing and protection of your personal data.


We will use, among other things, your data (obtained online) to manage your registration as a user, to manage the purchase of products or services, to answer your questions and to send you personalized communications, if you so wish.


We are competent to process your data for various reasons. The most important is that it is necessary for the performance of the contract you entered into with us when you registered and made a purchase or took advantage of one of our services or features, although there are other reasons why we may do so, such as the interest in answering your questions or consent given to send you our newsletters, among others.


We do not share your data with third parties. These are and remain our agreement with you on the principle of neutral consent assumed as the basis of your engagement.


You have the right to access, rectify and delete your personal data. In some cases, you also have other rights, such as the right to object to the processing of your data or the right to portability, which will be described in more detail below. Please read our entire Privacy and Cookie Policy to understand how we will use your personal data and what rights you have with respect to it.


In this Privacy and Cookie Policy, you will find all relevant information applied to our use of personal data of our customers and users, regardless of the channel or medium (online) of ECOM STEPWAN LLC in Europe that you use to interact with us.

We are transparent about what we do with your data, so that you can understand the implications of the processing carried out or the rights you have over your data:

All information is made available to you at all times in this Privacy and Cookie Policy, which you can review at your leisure, and information about each processing of your personal data will also be provided to you as you interact with us.

Regarding some of the terms we will use in this Privacy and Cookies Policy:

When we refer to our Platform, we are generally referring to any digital, or physical, channel or means you have used to interact with us, the primary ones being:

Our website,

Our Facebook page,

Our Instagram page,


The persons responsible for processing your personal data are:

ECOM STEPWAN LLC the company that currently sells products under the Odin's Hall brand:

Mailing Address: 6300 Riverside Plaza Ln Nw Ste 100


New Mexico


United States of America

In other words, Odin's Hall and ECOM STEPWAN LLC (hereinafter jointly referred to as "we" or "the joint processors") are both joint processors. In this way, we have jointly established guidelines and ensure that we are responsible for the processing and protection of your personal data.


We will process some of your data according to the products, services or features you wish to have at any given time. In general, this includes the following data:

  • Your identification data (e.g. your first name, last name, language and country from which you interact with us, contact data, etc.)
  • Economic and payment information (e.g. your payment or credit card data, information about your purchases, orders, returns, etc.)
  • Connection, geolocation and navigation data (if you interact with us from your cell phone, for example) ;
  • Marketing information (for example, if you subscribe to our newsletter),
  • Data about your tastes and preferences.

When we ask you to enter your personal data to enable you to access one of the features or services of the Platform, please keep in mind that some boxes will be marked as mandatory, as this is data we need to provide the service in question or to enable you to access that feature. Thus, if you choose not to provide us with this data, your registration as a user may not be completed or you may not be able to take advantage of these services or features. Depending on how you interact with our Platform, your personal data will be processed for the following purposes:

To manage your registration as a Platform user: If you decide to register as a user of our Platform, we will need to process your data to identify you as a Platform user and to allow you to access the various types of features, products and services that are available to you as a registered user. You may delete your registered user account by contacting us via customer service.

2. For the implementation, enforcement and performance of the purchase or service contract entered into with us in the Platform: This purpose includes processing your data, in particular to:

  • Contacting you regarding updates or communications of information related to the features, products or services entered into, including sending quality surveys on the products or services provided.
  • Manage payment for products you purchase, regardless of the payment method used.
  • Activate the necessary mechanisms to prevent possible fraud against you and us during the purchase process. If we consider that the transaction may constitute an attempt at fraud, this treatment may result in the transaction being blocked.
  • To handle possible post-purchase returns and to handle requests for information on the availability of items, subject to the availability of these options at any given time.
  • For billing purposes and to make available to you the invoices for purchases made on the Platform.
  • To ensure the use of other available features or services, such as the purchase, management and use of the Gift Card.

3. Respond to requests or inquiries made through customer service channels: We process only the personal data strictly necessary to manage or resolve your request or inquiry.

4. For marketing purposes This purpose includes processing your data, subject to your consent, in particular to:

  • If you subscribe to our Newsletter, we will process your personal data to manage your subscription, including the sending of targeted information about our products or services by various means (such as email or SMS).
  • We therefore draw your attention to the fact that this data processing involves the analysis of your user or customer profile in order to determine what your preferences are and which products or services are more appropriate to your style for sending you information. For example, based on your purchase and browsing history (i.e., based on the items you have clicked on), we will offer you products that we believe may be of interest to you and, if you are a registered user, we will provide you with the "shopping cart retrieval" feature. Please read our cookie policy for more information.
  • Remember that you can unsubscribe from the Newsletter at any time and free of charge through the "Newsletter" section of the Platform, as well as through the information provided in each communication.
  • Implementation of promotional actions (for example, to organize contests or to send your list of items stored at the email address you have provided us). By participating in a promotional action, you authorize us to process the data provided in relation to each promotional action and to be able to communicate it through different means such as social networks or the Platform itself. The legal basis of each promotional action in which you participate will be available to you, along with more detailed information about the processing of your data.
  • Distribute on the Platform, or through our channels, social networks, photos or images that you have shared publicly, if you give us your consent to do so.

5. Usability and quality analysis to improve our services: When you access our Platform, you are informed that we will process your browsing data for analysis and statistical purposes, i.e. to understand how users interact with our Platform, so that we can make improvements. Please read our cookie policy for more information.

Similarly, we sometimes conduct quality actions and surveys to determine the level of satisfaction of our customers and users and to identify areas where we can improve our performance.


1. The legal basis on which we process your personal data depends on the purpose for which it is processed, as explained in the following table:

To manage your registration as a user of the Platform: The processing of your data is necessary for the fulfillment of the terms of use of the Platform. In other words, the processing of your personal data is necessary to register you as a user of the Platform, otherwise.

2. Implementation, application and execution of the purchase or service contract: The processing of your personal data is necessary for the execution of the purchase or service contract by which we are bound. The activation of certain data processing associated with the purchase process can only take place if you request it or if you expressly authorize us to do so, as in the case of the storage of payment (card) data for future purchases. In these cases, the legal basis for processing your personal data is your own consent.

We consider that we have a legitimate interest in carrying out the necessary checks to detect and prevent possible fraud when you make a purchase. We believe that the processing of this data is in the interest of all parties involved in the payment of a purchase and, in particular, for you, as it allows us to take preventive measures to protect you against fraud attempts by third parties.

3. Customer Service: We consider that we have a legitimate interest in responding to the requests or queries that you address to us through the various existing means of contact. We consider that the processing of this data is also in your interest insofar as it allows us to correctly manage your requests and answer the questions asked. When you contact us, in particular for the management of incidents concerning your order or the product/service purchased on the Platform, the processing is necessary for the execution of the purchase contract. When your question concerns the exercise of the rights about which we inform you below, or complaints about our products or services, the processing of your data is based on compliance with the legal obligations binding on us.

4. Marketing: The legitimate basis for processing your data for marketing purposes is the consent you give us, for example by agreeing to receive personalized information through various means, or when you agree to the legal conditions to participate in a promotional action or to publish your photos on the Platform or our social network channels. In order to be able to show you personalized information, we consider that we have a legitimate interest in profiling with the information we have about you (the sites you visit, your preferences or purchase history) and the personal data you have provided to us such as age range or language, as we consider that processing this data is also in your interest as it allows you to improve your user experience and have access to information according to your preferences.

5. Analysis of usability and quality: We consider that we have a legitimate interest in analyzing the usability of the Platform and the degree of user satisfaction since we consider that the processing of this data is also in your interest since it aims to improve the user experience and to offer a better quality service


The length of time we keep your data depends on the purposes for which they are processed, as explained below:

  • Managing your registration as a user of the Platform: Your data will be processed as long as you remain a registered user (i.e. until you decide to delete your user account).
  • Implementation, enforcement and performance of the purchase or service contract: We will process your data for the time necessary to manage the purchase of the products or services you have purchased, including any returns, complaints or claims associated with the purchase of the particular product or service. In some cases, we will only process data until you decide to do so, such as in the case of payment (card) data that you have asked us to retain for possible future purchases.
  • Customer Service: We will process your data for the time necessary to respond to your request or inquiry.
  • Marketing: We will process your personal data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions, we will keep your personal data for 6 months after the end of the action.
  • Ergonomics and quality analysis: We will process your data occasionally for the duration of a particular quality action or survey or until your browsing data expires.
  • Apart from the processing of your personal data for the time strictly necessary for the fulfilment of the corresponding purpose, as indicated above, it will then be stored, properly safeguarded and protected with restricted access during which liability could be incurred due to the processing, in accordance with the regulations in force at each time. The erasure of personal data will be carried out once the possible actions in each case have been prescribed.


In order to achieve the purposes set out in this Privacy and Cookie Policy, access to your personal data must be granted to ECOM STEPWAN LLC entities and third parties that we use to provide you with certain services, namely:

  • Financial institutions,
  • Fraud detection and prevention entities,
  • Technology service providers,
  • Logistics, transportation and delivery service providers and collaborators,
  • Customer service related service providers,
  • Marketing and advertising related service providers and collaborators. For reasons of service efficiency, some of these providers are located outside the European Economic Area whose level of personal data protection is not comparable to that of the European Union, as is the case in the United States. In these cases, we would like to inform you that the transfer of your data will be carried out with appropriate safeguards and always maintaining the security of your data.


We are committed to respecting the confidentiality of your personal data and to guarantee the exercise of your rights.

As co-contractors, we have agreed that these can be exercised free of charge by sending us an e-mail to a single e-mail address, simply indicating the reason for your request and the right you wish to exercise. If we deem it necessary to identify you, we may ask you for a copy of an identification document.

Regardless of the purpose or legal basis on which we process your data, you have the right to

  • Request access to the data we hold about you. We remind you that if you are a registered user of the Platform, this information can also be consulted in the section corresponding to your personal data.
  • Ask us to rectify the data we already have. We remind you that if you are a registered user of the Platform, you can also access the corresponding section of your personal data in your account to modify or update your personal data. However, we remind you that by actively providing us with your personal data in any way, you warrant that it is true and accurate and that you undertake to notify us of any changes or modifications to it.

Any damage or loss caused to the Platform or the Platform manager or any other third party as a result of incorrect, inaccurate or incomplete provision of information in the registration forms is the sole responsibility of the user.

Remember that as a general rule, you should only provide your own personal data and not those of third parties, except as permitted by this Privacy Policy and cookies.

  • - Ask us to delete your data to the extent that it is no longer necessary for the purposes for which we may have needed to process it, as already mentioned above, or for which we are not competent to do so.
  • - Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it longer than necessary if you need it.
  • - Give instructions regarding the retention, erasure or disclosure of your personal data after your death. If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time. Some of the ways in which you can withdraw your consent are explained in paragraph 2, in which we explain the purposes of processing your data. As explained in paragraph 3, where the processing of your data is based on your consent or on the performance of the contract, you will also have the right to request portability of your personal data. This means that you will have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, so that you can transmit it directly to another entity, to the extent that this is technically possible. In addition, if the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.


We offer certain features or services that require the processing of personal data of a third party that you have provided to us, such as activating and sending a Gift Card or managing the application for a Gift Ticket. In the event that personal data relating to third parties is provided, you assure us that they have been informed of the purposes and manner in which we should process their personal data.


The information contained in this Privacy and Cookie Policy may be changed as we see fit. If necessary, this will be notified to you through several channels via the Platform (e.g., a banner, pop-up or push notification), or even to your email address if the change in question is particularly important to your privacy, so that you can review the changes, evaluate them and, if necessary, object or opt-out of a service or feature. In any case, we suggest that you check this Privacy and Cookie Policy from time to time for minor changes or the introduction of an interactive enhancement, taking advantage of the fact that it will always be a permanent reference point for information on our site and application.


We use cookies and similar devices, subject to your consent, to make it easier for you to navigate the Platform, to learn how you interact with us and, in some cases, to serve ads tailored to your browsing habits. Please read our Cookie Policy to learn more about the cookies and similar devices we use, their purpose and other relevant information.

By using our site, you (the visitor) agree that a third party may use your IP address for the sole purpose of determining your geographic location for currency conversion. You also agree to store this currency as a cookie in your browser. This cookie is temporary and lasts only as long as your session. It is automatically deleted when you log out of the site. We do this in order to tailor the pricing of our site to your country of residence.

By using our website, you (the visitor) agree to allow third parties to process your IP address to determine your location for currency conversion purposes. You also agree to have this currency stored in a session cookie in your browser (a temporary cookie that is automatically deleted when you close your browser). This is done so that the selected currency remains selected and consistent while browsing our website, so that prices can be converted into your (the visitor's) local currency. ]


What is a cookie?

A cookie is a small text file that a website stores on your PC, phone or other device to collect data about your browsing on that site. Cookies are necessary to make browsing easier and more enjoyable. They do not cause any harm to your computer.

Although this policy uses the general term "Cookies" as the primary method of storing information used on this site, the browser's "local storage" area is also used for the same purpose as Cookies. All of the information in this section also applies to this "local storage" area.

What are cookies used for on this website?

Cookies are an essential part of the operation of our website. The primary purpose of our cookies is to optimize your browsing experience. For example, they allow you to store your preferences (language, country, etc.) while browsing and during subsequent access. The data collected through cookies allows us to improve our site, by estimating usage figures and patterns, tailoring the site to the interests of each user, speeding up searches, etc. We may occasionally, with your prior consent, use cookies, beacons or similar devices to obtain information that allows us to show you, either from our website, third party websites or by other means, targeted advertisements based on your browsing habits.

For what purposes are cookies NOT used on this website?

We do not store sensitive personal information, such as your address, password, credit or debit card information, etc. in the Cookies we use.

Who uses the data stored in cookies?

The information stored in the Cookies on our website is used exclusively by our services, with the exception of so-called "third-party cookies", which are used and managed by external entities to provide us with the services we have requested in order to improve our services and the user's browsing experience. The main purpose of "third-party cookies" is to provide us with access statistics and to guarantee the payment operations carried out.

How can I prevent the use of cookies on this website?

If you do not wish to use cookies on this site within the above-mentioned limits, you must first disable the use of cookies in your browser and then delete the cookies stored on your browser associated with this website. You can do this at any time.

How do I disable and prevent the use of cookies?

You can restrict, block or delete cookies from this website at any time by changing your browser settings as described below. Because the settings differ from browser to browser, cookies are usually configured in the "Preferences" or "Tools" menus. For more information on how to configure cookies in your browser, please refer to your browser's "Help" menu.

Your privacy

We value your privacy and the information you agree to share as part of our SMS marketing service. We use this information to send you text notifications (for your order, including order abandonment reminders), text marketing offers and transactional texts, including requests for feedback from us. Our website uses cookies to keep track of the items you place in your shopping cart, including when you have abandoned your order. This information is used to determine when to send cart reminder messages via SMS.